Our debt collection measures are divided into amicable and legal collection.
Our amicable collection is quick and effective. We seek to get the debtor to pay the arrears voluntarily without time-consuming legal measures – which cause additional costs to the debtor and tarnish his credit record. In addition to collection by letter, our amicable collection includes personal telephone negotiation with the debtor. If necessary, we’ll agree on a payment schedule and ensure that it’s followed. In amicable collection, the costs can usually be charged from the debtor – the service is thus free to our client.
If the debtor doesn’t pay the receivables through amicable collection, we can initiate legal collection measures. Before starting the process, we always check the debtor’s payment behaviour and credit record. We then negotiate with our client in order to choose the best means of legal collection and give our recommendation. Our aim is to always charge the costs of legal collection from the debtor so that you don’t have to pay a cent.